Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Note: After receiving your order will cost some time to process.Thanks for your understanding!

Process and Delivery Times:

For models that have inventory in the European warehouse, the order will be shipped within 1-5 working days. Depending on the distance between the destination and our warehouse, the delivery time is usually 3-8 days, depending on the efficiency of the third-party logistics company.

If the model is out of stock at this time, we will tell you whether the model is in replenishment status and tell you how long you need to wait.Of course, you can ask us whether the model you expect is in stock before buying.Orders are not processed on Saturday or Sunday.

Notice： Order arrival time = order processing time + delivery time

Carrier:

The carrier of bike is UPS. 4PX, FedEx, and DHL randomly deliver all accessories.

Shipping Area:

Delivery tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.Delivery tracking is available in respect of all orders for our products.To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider’s website here:https://www.17track.net

About Tax

As we want to be as transparent as possible, goods that are purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), excise duties. This is a standard practice in some countries and they are collected by your local government customs authorities. All of our products have stock in our EU warehouses. We prepay the customs duties for our Europe shipments so you do not need to pay an extra sum after placing an order with us. How Do I Know That My Order Has Bean Shipped? You will receive a shipment notification email once your order has shipped. The email will contain the tracking information.

Kindly Notes:

1.Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

Contact information