Failed card payments can occur for various reasons. If you see an error message on the screen after attempting to pay or if we confirm that the payment was unsuccessful, it means that no amount has been charged to you.

For more detailed information, please refer to payment policy on our website.

We offer free and premium shipping for all orders on our website.

In general, for models that are in stock in European warehouses, the shipping time is 3-8 working days.
If the model you purchased is on the way from China to the European warehouse, we will inform you of the actual situation and waiting time via email.

Get all your package information using your tracking number.

Most of the e-bike can withstand moderate moisture. Weather like drizzle should not cause problems. However, we don’t recommend riding e-bike in a downpour, as this may cause the battery shorted out. In wet weather, please clean the bike after each ride to keep the bike dry if possible.We strongly recommend keeping it indoors during rains or severe weather conditions.But please remember that we rely on third-party couriers, so the delivery date/time is not within our control.

Yes, you can buy an extra battery from our website.

Yes, you can get a refund within 14 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at services@shengmilo-eubikes.com for your general queries.

If there are any other questions, please feel free to contact us. we will try our best to ensure your satisfaction with our services:services@shengmilo-eubikes.com.

Return shipping costs must be borne by the customer.